When the new Swingline Smart Touch Stapler arrived I quickly opened up the package, removed the contents. The contents were the Swingline Smart Touch, and a box of 5,000 staples. I quickly looked for a little paper of instructions. I read the outside of the box, still looking for instructions of some kind. After looking and not finding any instructions, I decided it’s a stapler, how hard could it be to figure out, right? So, I threw the box away. (Note: throwing away the box will be covered later in this post) Right away I could tell this was a new and sleek stapler. The feel of it in my hand compared to other staplers was quite noticeable. It was much lighter and the “ergonomic” design complements and fits your hand. It requires 50% less effort to use than traditional staplers. The material on the top and the bottom of the stapler is very soft and designed to protect your hands and any surface you may leave the stapler resting on.
Unlike my old stapler I was not able to open up the entire stapler. Older staplers have a button located on the very bottom, when you push them they open up the entire stapler.
In fact, for a while I wasn’t even able to load the staples. While trying to load the staples, the tray stopped about half way and refused to budge. I thought, hmm that’s odd. So I asked my hubby to force the tray into the stapler since I was unable to get it loaded and their weren’t any instructions.He noticed a small button at the back of the stapler, and we both thought, oh they put the button at that back of the stapler, instead of on the bottom. But, sadly, that button did not lend any assistance with our quest to load the stapler.
Reluctantly, he jammed the tray into the stapler. I thought, okay, that’s settled.
I quickly found some papers to staple since the stapler is able to accommodate 25 sheets of paper at a time. I didn’t have 25 sheets, maybe 5 or 6. But, nothing happened. I pushed down on the papers with my new Swingline Smart Touch Stapler and nothing happened. I looked to see of their was a staple that may be jammed, nope. I then asked my hubby to see if he could pull out the tray because my attempts to pull out the tray were not working. Nope, hubby wasn’t able to pull it out and in fact he stopped because he said he felt if he went on- he may break it.
So in essence I am stuck with a new stapler that is as inoperable as my old one, and a box of staples.
Now back to me throwing the box out. Well after being very frustrated I checked online and found I wasn’t the only person to have issues with this stapler. However, on the websites I checked the issues others were reporting was not the issues I had. The manufacturer does give a 1 year replacement warranty, if you have the box. So in essence I am stuck with two non working Swingline staplers. One that is very old and one that is very new. I may pursue the warranty option later by contacting the manufacturer by phone or by email. I will keep you posted. Both the Swingline Smart Touch Stapler and the Swingline Premium Chisel Point Staples can be purchased at Shoplet.com
Disclosure: I received the Swingline Stapler and staples from Shoplet.com. I do not blame shoplet for the issues I had with the stapler. I feel they have wonderful products and very efficient customer service. All opinions are my own